Can I request a return or exchange?Any unworn/unused item(s) in its original packaging and condition can be returned for a refund within 28 days of receipt. The refund will be applied to the card or PayPal account used to pay - you’ll receive an email to confirm your refund.
We are able to exchange an item for the same product in a different size or colour.
Personalised items cannot be returned or exchanged unless the item is faulty.
How can I make a return or exchange?
Complete the form on the reverse of your invoice sent with your parcel. Pack your item(s) along with the invoice and send back to (you may wish to use the peelable address label on your invoice):
We recommend using a delivery service which insures you for the value of the goods.
Returning from the United States?
Please send US returns to:
Glenmuir/Drew Brady Company Inc.
c/o Sweetwater Logistics
9517-H Monroe Rd
Returning from Canada?
Please send Canadian returns to:
Drew Brady Company Inc.
6-1155 North Service Rd
ON L6M 3E3
I’ve lost my original invoice - what do I do?
Please provide a note with your order number and the reason for the return. If you want to make an exchange, ensure you let us know which colour and size you would like instead.