M parcel is still stuck in Glasgow
Late delivery, probably due to post office strike.
I haven't received it yet.
Didn’t like look or cut
Service good, product not. Pullover arrived with hole in sleeve. Contacted customer service, no response. Not impressed.
I recently sent for some trousers online They arrived without incident however as I put them on the zip broke . I called the online service was told they had no more stock of my size and that I should apply online for a returns label. When I asked if there was any way they could find if there was stock at another supplier I was passed to customer services who proposed that they give me a list of local suppliers who I could phone! Not quite the response I was hoping for and I said so. No offer to find stock on my behalf, no offer to email me a returns label direct and absolutely no apology. Needless to say I would not recommend this service nor the product which was not the quality one would expect for the price point.
Dress I ordered was very small and I felt this not advertised as such also u could just not exchange u had to re-order 🙃 after sending back which is a hassle.
Service and online booking great. Very impressed with the bag when received. Fist use on airline and bag damaged. Strap ripped off at stitched seam.
They haven’t included the free gift
For a man, the colour was unacceptable. I have worn pink before: but this this was garesh and cheap looking!
They put the wrong address on my item so I had to do a 60 mile round trip to retrieve it. The item was fine.
i returned items that cost £12 in postage not good
Customer service provided me with the way to deal with an unavailable item ordered, leave it weith you incl;duikng payment and you would supply when new stock came in. When nothing happened weeks later than promised was toldsthe system wasn't like that at all. I needed to reorder which I did with considerable difficulty. God product but seriously bad service
They need to provide better sizing recommendations on their jackets. I wear an XL Glenmuir sweater but their XL Jacket was too small even though their sizing chart said that was the correct size. Very frustrating to have to return the jacket and to have to pay for the return. I probably won’t order from Glenmuir again
My items have not yet arrived after 10 days