FAQ & Contact SunderlandEverything you need to know so you can be #NEVERWEATHERBEATEN
You will find answers below to the questions we get asked by golfers like you.
What are your opening hours for your factory shop?
Our factory shop is open from 10am to 4pm (Mon-Sat, closed on Sun):
27-29 Delves Road,
Am I able to collect my online website order?
You are able to select Lanark Factory Shop Collection and collect your website order from us. Please select the option and follow the instructions provided in the order emails. Don't forgot to print out your Order Collection email and bring an official form of identification.
Can I change the payment currency?
The currency shown depends on what country you are in and is automatically shown and cannot be changed.
My order for Ryder Cup Products has the 2020 badge on?
All Official Ryder Cup Merchandise including the clothing the players will be wearing during the matches this year in September 2021 will have the 2020 Ryder Cup badge. This includes all marketing and memorabilia. There is no 2021 logo.
What payment methods do you accept?
On www.glenmuir.com we accept: Visa, MasterCard, Amex, PayPal. All can be done through ApplePay also except for AMEX.
How long will my order take to arrive?
UK Standard - 1-3 working days; UK Next Day - Orders placed before 2pm Mon-Thu, 11am on Friday will be delivered on the next working day; US & Non-EU Rest of the World - 6-7 working days. Orders with personalisation will be dispatched within 2 working days. Click here for more information.
Will I have to pay duty and customs fees?
Parcels may be subject to import duties and tax, which are levied once a shipment reaches your country. Any additional charges for customs clearance are the customer's responsibility. Unfortunately, Glenmuir has no control over these charges and cannot predict the amounts charged. Orders to the US and Australia under US$1,000 should incur no import duty.
How come you are no longer able to deliver to the EU?
We have had to temporarily suspend shipping to the EU due to Brexit regulations and shipping changes. We hope to have a solution in the future, but we are unable to confirm when we will be able to deliver to the EU again. We can provide our local sales team email address for you to get in touch with them to arrange the order.
Can I receive VAT deductions?
Our prices are inclusive of VAT where applicable. Where the VAT is not applicable in your country, there are unfortunately no deductions which can be made.
Do you have any discounts or promotional codes?
Unfortunately, we are unable to provide you with a discount or promotional code but if you sign up for our Exclusive Offers on the bottom left-hand side of the page you will be emailed a 10% discount code.
How can I unsubscribe from your 1891 Club Newsletter?
We are sorry to hear that. Click here to unsubscribe.
Can I return a product for a refund?
Any unworn non-personalised product(s) in its original packaging can be returned for a refund within 28 days of receipt. The refund will be applied to the card or PayPal account used to pay - you will receive an email to confirm your refund. Click here for more information.
Do you offer a free returns or pre-paid label?
We do not offer a Free returns label or Pre-paid returns labels. The cost of getting your return sent back to us is down to you. Click here for more information.
Can I exchange a product?
For UK orders we are able to exchange an item for the same product in a different size or colour. For non-UK orders we are unable to exchange due to customs issues. If you would like a different product style, please return your item for a refund and reorder. Click here for more information.
Can I add a golf club logo to my golf clothing order?
We are able to add Golf Club logos to our products, but this must be ordered through your Professional Shop or Club Admin office. Minimum orders apply of around 10 units. Please ask your Golf Professional to get in touch with our Trade Customer Services Team on email@example.com. Click here for more information.
How can I add extra Sunderland branding to my golf clothing?
To add an extra Glenmuir or Sunderland logo simply
- Go to the product you would like
- Select your size and colour
- Click FREE PERSONALISATION
- Select your position and select graphic
- Select your desired Glenmuir or Sunderland of Scotland logo
How do your golf clothes fit?
Our golf clothing sizing is UK standard sizing. If you are used to US sizing or prefer a more classic fit, we advise you to size up. If you are used to European Slim Fit or prefer a more fitted look then we advise you to size down.
Our outerwear jackets are generally slightly more generous on sizing compared with our sweaters and midlayers. Click here for more information.
Will my golf clothing products shrink?
All of our products are made from fabrics which are pre-shrunk before they are measured, cut and put together by our craftsmen and women. This means that if you follow the care instructions on our products carefully you should not see any shrinkage in any of our products.
Will my golf sweater pill or bobble?
Our signature anti-pill finish and use of natural fibres such as lambswool, merino wool and cotton ensures long lasting durability and resistance to pilling. Learn more about pilling here.
How do I care for my golf waterproofs?
Please visit our Golf Waterproofs Care Guide which can be found here.
Can you explain golf waterproof level ratings?
Please visit our Waterproof Jacket guide for golf here.
Where are your golf waterproofs made?
Sunderland of Scotland take the provenance, quality and durability of our products very seriously. We make many of our products here in the UK, and mostly in Europe, but we also use a few specialist overseas partner factories. This allows us to use cutting edge fabric technology, craftsmanship and innovative design. Our partner factories are selected on the basis of strict conditions on quality of product and comply with all legislation – including child labour and fair rates of pay. In addition, we select partners who specialise in product supply into Europe and who are fully EEC compliant.
If you still have any questions, simply fill out the form below or email firstname.lastname@example.org or give us a ring: