FAQ & Contact Sunderland

You will find answers below to the questions we get asked by #NEVERWEATHERBEATEN golfers like you.

What are your opening hours for your factory shop?

Our factory shop is open from 10am to 4pm (Mon-Sat, closed on Sun):

Glenmuir
27-29 Delves Road,
Lanark,
Scotland
ML11 9DX

Am I able to collect my online website order?

You are able to select Lanark Factory Shop Collection and collect your website order from us. Please select the option and follow the instructions provided in the order emails. Don't forgot to print out your Order Collection email and bring an official form of identification.

Can I change the payment currency?

The currency shown depends on what country you are in and is automatically shown and cannot be changed. If your local currency does not match the currency shown on the website you are still able to place an order. Your bank will charge you your local currency equivalent. Glenmuir have no control over these charges.

What payment methods do you accept?

On www.glenmuir.com we accept: Visa, MasterCard, Amex, PayPal. All can be done through ApplePay also except for AMEX.

How long will my order take to arrive?

UK Standard - 1-3 working days; UK Next Day - Orders placed before 2pm Mon-Thu, 11am on Friday will be delivered on the next working day; Europe, US & Rest of World - 2-4 working days. Orders with personalisation will be dispatched within 2 working days. Click here for more information.

Will I have to pay duty and customs fees?

Parcels may be subject to import duties and tax, which are levied once a shipment reaches your country. We send will send your parcel via UPS Express as Duty Paid (Free Domicile). Any additional charges levied by customs in your country are the customer's responsibility. Unfortunately, Glenmuir has no control over these charges and cannot predict the amounts charged.

Can I receive VAT deductions?

Our prices are inclusive of VAT where applicable. Where the VAT is not applicable in your country, there are unfortunately no deductions which can be made.

Do you have any discounts or promotional codes?

Unfortunately, we are unable to provide you with a discount or promotional code but if you sign up for our Exclusive Offers on the bottom left-hand side of the page you will be emailed a 10% discount code.

How can I unsubscribe from your 1891 Club Newsletter?

We are sorry to hear that. Click here to unsubscribe.

Can I return a product for a refund?

Any unworn non-personalised product(s) in its original packaging can be returned for a refund within 28 days of receipt. The refund will be applied to the card or PayPal account used to pay - you will receive an email to confirm your refund. Click here for more information.

Do you offer a free returns or pre-paid label?

We offer free returns for orders from the UK. Click here for more information.

Do I need to return the free gift?

If you are returning any items, you are welcome to keep the free gift with our compliments - we hope it makes you play better and you think of us whilst on course!

Can I exchange a product?

We apologise we are unable to offer exchanges. You are more than welcome to return your item for a refund and place a new order. Click here for more information.

Can I add a golf club logo to my golf clothing order?

We are able to add Golf Club logos to our products, but this must be ordered through your Professional Shop or Club Admin office. Minimum orders apply of around 10 units. Please ask your Golf Professional to get in touch with our Trade Customer Services Team on customerservice@glenmuir.com. Click here for more information.

How can I add extra Sunderland branding to my golf clothing?

To add an extra Glenmuir or Sunderland logo simply

1. Go to the product you would like
2. Select your size and colour
3. Click FREE PERSONALISATION
4. Select your position and select graphic
5. Select your desired Glenmuir or Sunderland of Scotland logo

How do your golf clothes fit?

Our golf clothing sizing is UK standard sizing. If you are used to US sizing or prefer a more classic fit, we advise you to size up. If you are used to European Slim Fit or prefer a more fitted look then we advise you to size down.

Our outerwear jackets are generally slightly more generous on sizing compared with our sweaters and midlayers. Click here for more information.

Will my golf clothing products shrink?

All of our products are made from fabrics which are pre-shrunk before they are measured, cut and put together by our craftsmen and women. This means that if you follow the care instructions on our products carefully you should not see any shrinkage in any of our products.

Will my golf sweater pill or bobble?

Our signature anti-pill finish and use of natural fibres such as lambswool, merino wool and cotton ensures long lasting durability and resistance to pilling. Learn more about pilling here.

How do I care for my golf waterproofs?

Please visit our Golf Waterproofs Care Guide which can be found here.

Can you explain golf waterproof level ratings?

Please visit our Waterproof Jacket guide for golf here.

Where are your golf waterproofs made?

Sunderland of Scotland take the provenance, quality and durability of our products very seriously. We make many of our products here in the UK, and mostly in Europe, but we also use a few specialist overseas partner factories. This allows us to use cutting edge fabric technology, craftsmanship and innovative design. Our partner factories are selected on the basis of strict conditions on quality of product and comply with all legislation – including child labour and fair rates of pay. In addition, we select partners who specialise in product supply into Europe and who are fully EEC compliant.

Do you offer an alteration service?

Unfortunately not. You are most welcome to make any alterations yourself, but please note this means you are unable to return or exchange the product. Care must be taken when altering waterproof products especially as to ensure the waterproof membrane is not burst. For any windproof products this should not be a problem.

Are you able to retrospectively add a discount/promotional code?

In most instances we are able to retrospectively apply discount codes, but some offers are time and spend dependent. Send us your order number and discount code and we will do our best to apply the discount.

Are your size measurements when the product is stretched or unstretched?

All measurements are to fit measurements, i.e. they are the measurements of your body and not the product. The garments are designed to fit the body size stated on our website.

Can I set up a wholesale trade account with you?

We are delighted you are interested in stocking our golf waterproofs and outerwear. We have a number of criteria you must meet. Please contact us and we will start the ball rolling.

If you still have any questions, simply fill out the form below or email contact@glenmuir.com or give us a ring:

• UK: 0800 988 1442 (Freephone)
• US: 1 844 626 8278 (Toll free)
• Rest of the World: +44 1555 667092
• Trade orders: +44 1555 662244