MacWet Customer Returns

What are your last posting dates for Christmas delivery?

UK Standard - Thursday 18th December 2025
UK Standard - Personalised/Crested Orders - Tuesday 16th December 2025
UK Next Day - Tuesday 23rd December 2025
Lanark Factory Shop Collection - Thursday 18th December 2025
Lanark Factory Shop Collection - Personalised/Crested Orders - Tuesday 16th December 2025
Europe, US & Rest of the World - Friday 12th December 2025
Europe, US & Rest of the World - Personalised/Crested Orders - Wednesday 10th December 2025

No orders will be dispatched between Wednesday 24th December 2025 - Sunday 4th January 2026.

Our Factory Shop & Coffee Shop in Lanark will be closing on Tuesday 23rd December 2025 at 2pm for the festive holidays.

Our Factory Shop & Coffee Shop in Lanark will be closed from Tuesday 23rd December 2025 at 2pm and will reopen on Monday 5th January 2026 at 10am.

How much is delivery?

UK Standard - FREE - Order by Midday Thursday 18th December 2025
UK Next Day - £7.50 - Order by Midday Tuesday 23rd December 2025
Lanark Factory Shop Collection - FREE - Order by Midday Thursday 18th December 2025
Europe UPS Express - €30 + Duty & Taxes 10% - Order by Midday Friday 12th December 2025
US UPS Express -US$40 + Duty & Taxes 80% - Order by Midday Friday 12th December 2025
Rest of the World UPS Express -US$40 + Duty & Taxes 10% - Order by Midday Friday 12th December 2025

Personalised/Crested Products - Dispatched within 2 working days

UK/Lanark Collection - Order by Midday Tuesday 16th December 2025

Europe, US & Rest of the World - Order by Midday Wednesday 10th December 2025

Do you have an extended Christmas Returns Period?

Any unworn non-personalised product(s) in its original packaging and condition purchased over the Christmas period can be returned to us for a refund through to 31st January 2026.

Can I return a product?

Any unworn non-personalised product(s) in its original packaging and condition can be returned for a refund within 28 days of receipt.

Can I exchange a product?

We apologise we are unable to offer exchanges. You are more than welcome to return your item for a refund and place a new order. If you used a promotional code on your original order you are welcome to use it again. If you cannot remember it, simply email us after placing your new order with your original order number and we will apply the original offer.

How quickly can I expect to receive a refund?

The refund will be applied to the card or PayPal account used to pay within 24 hours of receiving back the item. You'll receive an email to confirm your refund.

I need to return an item bought from a pro shop

Please get in touch with the pro shop or retail shop where you originally purchased the item from to discuss their returns process. Unfortunately we cannot accept returns or process refunds for items not purchase on our website.

How can I make a return from an online order?

Please complete the below form:

Your Name *

Your Email *

Your Order Reference *

Returning From *

Please confirm that your return is *

A Glenmuir.com purchase

Unworn

Non-personalised

In its original condition

In its original packaging

Does not contain Solheim Cup, Scottish Rugby, Edinburgh Rugby or Glasgow Warriors merchandise

Does not contain any society, corporate or club logo merchandise

I've lost my original invoice - what do I do?

Please provide a note with your order number and the reason for the return.