Well packed and delivered on time. A pleasure to deal with a company that actually seems to care about their customers.

Very professional in every aspect

Delivery is very quick and packaged very well

Consistently good quality. Easy to order. Arrived on time.

Laura Bell was exceptionally helpful and very prompt with her responses to my queries. In particular, timing delivery of my order to the factory outlet to co-incide with my arrival in Scotland. I did have 2 issues with the website. First the site just showed me pricing as $$$. After I made the purchase I was charged in AUD whereas I come from New Zealand and expected that I was being shown pricing in NZD. I have suggested use of currency codes rather than $$$ to ensure that pricing is transparent. Second, I originally asked for the purchase to be picked up at the factory shop but after I input my address information this was changed to delivery to New Zealand with associated courier charges and I was unable to go back and change to factory shop pick up. Laura ended up sorting this for me. The range of gear at the factory shop and helpfulness of the staff there was great.