Sunderland Delivery Information

What are your last order dates for Christmas Delivery?

UK Standard - Midday Friday 18th December 2026 (Personalised/Crested Orders - Midday Wednesday 16th December 2026)
UK Next Day - Midday Tuesday 22nd December 2026 (Not applicable for Personalised/Crested Orders)
Lanark Factory Shop Collection - Midday Wednesday 16th December 2026 (Personalised/Crested Orders - Midday Monday 14th December 2026)
Europe, US & Rest of the World - Midday Thursday 10th December 2026 (Personalised/Crested Orders - Midday Tuesday 8th December 2026)

For Bespoke Orders, orders must be placed before/on Monday 30th November, if required before Christmas.

No orders will be dispatched between Thursday 24th December 2026 - Monday 4th January 2027.

Our Factory Shop & Coffee Shop in Lanark will be closed from Wednesday 23rd December 2026 at 2pm and will reopen on Tuesday 5th January 2027 at 10am.

How much is delivery?

UK Standard - FREE
UK Next Day - £7.50
Lanark Factory Shop Collection - FREE
Europe UPS Express - €30 + Duty & Taxes 20%
US UPS Express - US$50 + Duty & Taxes 80%
Rest of World UPS Express - US$50 + Duty & Taxes 20%

How long will my order take to arrive?

UK Standard - 1-3 working days
UK Next Day - Orders placed before 3pm Mon-Thu, 1pm on Friday will be delivered on the next working day
Europe, US & Rest of World - 2-4 working days

Orders with bespoke logos can take up to 3-5 working days to set up. Once bespoke logo has been approved, orders will be dispatched within 2-5 working days.

Orders with personalisation, which are selected from our personalisation library, will be dispatched within 2 working days.

Please note we are unable to deliver to Hotels or Resorts outside the UK. This is due to delivery delays and issues with UPS. We apologise for any inconvenience caused.

Will I have to pay duty and customs fees for orders outside the UK?

For overseas orders we will send your parcel via UPS Express with all duty and taxes already paid. You will have no further charges to pay.