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Will the factory shop be open on Bank Holiday 25th September 2023?

The factory shop will be open on 25th September from 10am to 4pm.

Will you be sending out orders on Bank Holiday 25th September 2023?

We will be getting your parcels picked and packed with love, however they will only be picked up by our carriers on 26th September. We apologise for any inconvenience caused.

How much is delivery?

  • UK Standard - FREE
  • UK Next Day - £7.50
  • Lanark Factory Shop Collection - FREE
  • Europe UPS Express - €30
  • US UPS Express - FREE for orders over US$300 or US$40
  • Rest of World UPS Express - US$40

How long will my order take to arrive?

  • UK Standard - 1-3 working days 
  • UK Next Day - Orders placed before 3pm Mon-Thu, 1pm on Friday will be delivered on the next working day
  • Europe, US & Rest of World - 2-4 working days
Orders with personalisation will be dispatched within 2 working days.

Will I have to pay duty and customs fees for orders outside the UK?

For overseas orders we will send your parcel via UPS Express. Any duty or taxes collected by UPS on behalf of your local customs agent are the customer's responsibility and Glenmuir have no control over these charges. Below are the order values at which duty or taxes become applicable. For e.g. all orders going to Australia below AUD$1,000 should attract no duty or tax. All orders going to the US below US$800 should attract no duty or tax.

Country of delivery Duty on orders over Tax on orders over
Australia AUD$ 1,000 AUD$ 1,000
Canada CAD$ 20 CAD$ 20
Denmark DKKkr 1,150 Applicable on all
India Applicable on all Applicable on all
Japan JPY¥ 10,000 JPY¥ 10,000
Norway NOKkr 350 NOKkr 350
Sweden SEKkr 1,600 Applicable on all
Switzerland Applicable on all Applicable on all
Rest of Europe € 150 Applicable on all
US US$ 800 US$ 800