Can I request a return or exchange?
Any unworn non-personalised product(s) in its original packaging and condition can be returned for a refund within 28 days of receipt. The refund will be applied to the card or PayPal account used to pay - you’ll receive an email to confirm your refund.
For UK orders we are able to exchange unworn non-personalised items for the same product in a different size or colour. For non-UK orders we are unable to exchange due to customs issues. If you would like a different product style please return your item for a refund and reorder.
How can I make a return?
Complete the form on the reverse of your invoice sent with your parcel. Pack your item(s) along with the invoice and send back to:
We recommend using a delivery service which insures you for the value of the goods.
Returning from the United States?
Please send US returns to:
Glenmuir/Drew Brady Company Inc.
c/o Sweetwater Logistics
3512 Faith Church Road
Returning from Canada?
Please send Canadian returns to:
Drew Brady Company Inc.
106-418 Iroquois Shore Road
ON L6H 0X7
I’ve lost my original invoice - what do I do?
Please provide a note with your order number and the reason for the return.