Can I request a return or exchange?
Any unworn non-personalised product(s) in its original packaging can be returned for a refund within 28 days of receipt. The refund will be applied to the card or PayPal account used to pay - you’ll receive an email to confirm your refund.
We are able to exchange an item for the same product in a different size or colour. If you would like a different product style please return your item for a refund and reorder.
How can I make a return?
Complete the form on the reverse of your invoice sent with your parcel. Pack your item(s) along with the invoice and send back to (you may wish to use the peelable address label on your invoice):
We recommend using a delivery service which insures you for the value of the goods.
Returning from the United States?
Please send US returns to:
Glenmuir/Drew Brady Company Inc.
c/o Sweetwater Logistics
3512 Faith Church Road
Returning from Canada?
Please send Canadian returns to:
Drew Brady Company Inc.
106-418 Iroquois Shore Road
ON L6H 0X7
I’ve lost my original invoice - what do I do?
Please provide a note with your order number and the reason for the return.