Customer Service / Delivery

Delivery

How much is delivery?

UK Standard - FREE
UK Next Day - £7.50 - Order before 2pm Mon-Thu, 11am on Friday
Lanark Factory Shop Collection - FREE
Europe UPS Express - €30
US UPS Express - FREE for orders over US$300 or US$40
Rest of World UPS Express - US$40

How long will my order take to arrive?

UK Standard - 1-3 working days
UK Next Day - Orders placed before 2pm Mon-Thu, 11am on Friday will be delivered on the next working day
Europe, US & Rest of World - 2-4 working days

Orders with personalisation will be dispatched within 2 working days.

Will I have to pay duty and customs fees?

We send will send your parcel via UPS Express. Any duty or taxes collected by UPS on behalf of your local customs agent are the customer's responsibility and Glenmuir have no control over these charges. Below are the order values at which duty or taxes become applicable. For e.g. all orders going to Australia below AUD$1,000 should attract no duty or tax. All orders going to the US below US$800 should attract no duty or tax.

Country of delivery	Duty on orders over	Tax on orders over
Australia	AUD$ 1,000	AUD$ 1,000
Canada	CAD$ 20	CAD$ 20
Denmark	DKKkr 1,150	Applicable on all
India	Applicable on all	Applicable on all
Japan	JPY¥ 10,000	JPY¥ 10,000
Norway	NOKkr 350	NOKkr 350
Sweden	SEKkr 1,600	Applicable on all
Switzerland	Applicable on all	Applicable on all
Rest of Europe	€ 150	Applicable on all
US	US$ 800	US$ 800